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FAQs: Logging Into AHIMA Websites

 

AHIMA log-in access has been restored.

AHIMA websites recently experienced interruptions that restricted log-in access. The problem has been resolved. 

We continue to monitor the situation and conduct maintenance updates as necessary to ensure our members and customers have complete, uninterrupted access. As updates occur, there may be infrequent and brief periods when log-in is disrupted. 

If you have difficulty logging in, we encourage you to wait a few minutes, then try again. We realize this is not optimal and apologize for the inconvenience.  

As always, thank you for your patience.   

AHIMA Customer Service: 800-335-5535; info@ahima.org.  

 

FAQs

What is the scope of the log-in issue?

AHIMA websites requiring log in, also called single sign-on (SSO), were affected including: ahima.org, MyAHIMA, the Learning Center, AHIMA VLab®, Access, Publications, the CEU Center, etc. During interruptions, all websites continued to operate normally and were not impacted. The problem was with the front-end SSO process, which at times was delayed or interrupted.

 

What did AHIMA do to address the problem?

AHIMA engineers worked round the clock with leading experts in information technology to investigate and resolve the issue.

 

Is the issue resolved?

Yes. We continue to monitor the situation and conduct maintenance updates as necessary to ensure our members and customers have complete, uninterrupted access to all AHIMA websites. As updates occur, there may be infrequent and brief periods when log-in is disrupted.

 

What should I do if I need access and can’t log in?

Currently, interruptions are infrequent and very brief in duration. If you are unable to log in, we encourage you to wait a few minutes, then try again. We realize this is not optimal and apologize for the inconvenience.

 

What mitigation strategies has AHIMA put in place to address member/customer concerns?

AHIMA instituted several policies to address member/customer concerns. For more information, contact AHIMA Customer Service (800-335-5535; info@ahima.org).

 

Who do I contact if I have questions or concerns?

AHIMA Customer Services is standing by: 

800 335-5535
 
info@ahima.org 

 

Thank you. 

 

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