AHIMA's policies regarding testing appointment are as follows:
|Up to 15 days before exam date
|Between 14 days 24 hours prior to exam date
|Forfeit application and registration fees
Candidates can request a refund for their exam application up to fourteen (14) business days prior to their scheduled test date or eligibility end date.
Requests can be submitted directly to firstname.lastname@example.org. Please provide the following information:
There is a $75 processing fee for all refund requests. The refund will be credited in the same manner of the original payment. If the candidate purchased the exam with a credit card, the refund will be credited to that same credit card. Please allow up to 4 weeks for reimbursement (up to 3 months if paid by check).
All appointments must be canceled through Pearson VUE prior to the request for a refund (please see the exam cancellation policy below).
Individuals may appeal the permanent revocation of their credentials due to failure to meet CCHIIM recertification requirements. Appeal applications can only be submitted once every 10 years per credential. Appeal applications can only be submitted within 90 days once your credential is permanently placed in a revoked status. Please submit your appeals via the Recertification Appeal Form. For additional information please see the CCHIIM Disciplinary and Appeal Policy Flowchart and the CCHIIM Disciplinary Appeal Policy Handbook. If you are in inactive status or have not been permanently revoked, please refer to the Recertification Guide.
Candidates are required to report any complaints at the test center on the day of their examination. Because of the secure nature of the examination, neither AHIMA nor Pearson VUE will disclose examination questions or candidate’s responses to individual questions.
Candidates who fail the exam and believe irregular testing conditions were a contributing factor may submit a complaint. Examples of irregular testing conditions include a medical or personal emergency during the testing session, exam vendor technical issues such as computer malfunctions or power outages, and other significant test site disruptions.
All complaints must be emailed to email@example.com no later than 7 days after the receipt of the exam score report. All complaints must describe the suspected error or problem and the requested remedy.
Applicants who are notified that they do not meet the eligibility requirements may request reconsideration of this decision by sending an email to firstname.lastname@example.org within 30 days of communication of the adverse eligibility decision.
Certification staff will review the request for reconsideration and will decide on eligibility. No new or additional information will be accepted once the request is submitted. A decision will be made within 30 days of receipt. You will be notified via email.
The AHIMA Code of Ethics applies to AHIMA members and credentialed professionals who are not members. If you believe an AHIMA member or credentialed professional has violated the Code of Ethics, you may file a complaint with AHIMA.
Specifically, potential ethics violations regarding misconduct that involves currently certified individuals (i.e. certificate holders) must be submitted via an Ethics Complaint Form, along with supporting documentation, to CCHIIM@ahima.org. The CCHIIM Review Panel hears potential ethics violations regarding misconduct, pursuant to the AHIMA Code of Ethics and the CCHIIM Disciplinary and Appeal Policy. For additional information please see the CCHIIM Disciplinary and Appeal Policy Flowchart.