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Building a patient-centric solution

Medical Record Retrieval and Procurement: Challenges and Solutions

Medical record retrieval and procurement remains a challenge for payors, providers, and patients. Delays and noncompliance result in excessive costs and the unnecessary allocation of resources that could be directed toward population health initiatives and patient care. The solution is not simple; it will require regulatory changes and overcoming long-standing friction between payors and providers. Improving access to medical records, however, is a win-win for all stakeholders.

Whitepaper provided by Ceris in collaboration with AHIMA

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Learn how CERiS is solving today’s biggest challenges in medical record retrieval and payor-provider relationships.

Key findings

Provider organizations should consider a more centralized approach to medical record requests, eliminating the multiple entry points that lead to significant delays.

Patients need easy access to their health information to support informed decision-making and to ensure the delivery of safe, effective care.



Improved access to medical records benefits both payors and providers by eliminating waste and the unnecessary allocation of resources that can be better directed towards population health and patient care.

Enhancing consumer access to their health records is fundamental to value-based care delivery.

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