AHIMA Press: ADVANCE Education Catalog Must-Haves

• NEW online student quizzes for additional practice
• Check Your Understanding questions in each chapter support self-assessment
• Four-color design enhances presentation of key topics
• Chapter content is mapped to the current 2018 AHIMA HIM curricula competencies
• Student projects range from designing specific improvement projects to ongoing quality monitoring and managing quality improvement programs and staff

Part I: A Performance Improvement Model

1 Introduction and History of Performance Improvement
2 Defining a Performance Improvement Model
3 Identifying Improvement Opportunities Based on Performance Measurement
4 Using Teamwork in Performance Improvement
5 Aggregating and Analyzing Performance Improvement Data
6 Communicating Performance Improvement Activities and Recommendations

Part II: Continuous Monitoring and Improvement Functions

7 Measuring Customer Satisfaction
8 Refining the Continuum of Care
9 Improving the Provision of Care, Treatment, and Service
10 Preventing and Controlling Infectious Disease
11 Decreasing Risk Exposure
12 Building a Safe Medication Management System
13 Managing the Environment of Care
14 Developing Staff and Human Resources

Part III: Management of Performance Improvement Programs

15 Organizing and Evaluating Performance Improvement
16 Navigating the Accreditation, Certification, or Licensure Process
17 Implementing Effective Information Management Tools for Performance Improvement
18 Managing Healthcare Performance Improvement Projects
19 Managing the Human Side of Change
20 Understanding the Legal Implications of Performance Improvement

Appendix A: Glossary

Appendix B: Check Your Understanding Answer Key

Instructor Resources include the following:

• Instructor manual
• Full answer key
• Presentation slides
• Transition Guide

The test bank is also available in Respondus.

Patricia L. Shaw, EdD, RHIA, FAHIMA, is professor emerita and adjunct professor at Weber State University, where she teaches quality and performance improvement and coding courses.

Darcy Carter, DHSc, MHA, RHIA, is department chair, associate professor, and MHA program director at Weber State University, where she teaches courses in coding, reimbursement, quality management, and healthcare management.

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