For General Inquiries

Please contact us by calling our Customer Relations Team at (800) 335-5535.

Acquiring new certificate

As of April 1, 2018, virtual certificates have replaced the hard copy certificates for newly credentialed individuals. Official virtual certificates for all certifications, including a congratulatory letter and employer notification, are immediately available to print and/or save from your AHIMA CEU Center upon the granting of a certification. The certificate valid through date is automatically updated with the successful completion of each recertification cycle.

To purchase a frame or hard copy certificate for any purpose (new certification, name change, reprints of existing certifications, etc.), these can now be purchased directly through AHIMA’s certificate partner. Note: Please have your virtual certificate details available when purchasing your hard copy certificate to ensure the certificate data you enter is correct.

Applying for an extension

Requests for an extension must be received no later than 14 business days from your scheduled exam date or eligibility end date. Please see page 11 of the candidate guide for more information on the Extension Policy.

Please fill out the Eligibility Extension Request Form to apply for an extension

• Candidates may request one 45 day extension for $75
• Candidates may then request a second and final extension for $150 (valid for 30 additional days)

Mailing Addresses for Applications, Fees, or Transcripts

Please mail exam applications and fees to:
AHIMA: Exam Application
Dept. 77-2735
Chicago, IL 60678-2735
Attn: Certification Examinations

Submitting Official Transcripts

Electronically:

If this option is available through your school, please contact your school for vendor information. Transcripts must be received directly from the vendor i.e. national student clearinghouse, parchment, etc., and sent electronically to: certificationtranscripts@ahima.org

• Official transcripts must contain the degree along with the conferred/awarded graduation date.
• Official transcripts sent electronically from the candidate/registrar are considered unofficial and will not be processed.

OR

Mail: Candidates submitting official transcripts from a CAHIIM-accredited program, please mail official transcripts (unopened/sealed in a school envelope) separately to:

AHIMA
Attn: Certification Transcripts
233 N. Michigan Ave., 21st Fl.
Chicago, IL 60601

• Official transcripts must contain the degree along with the conferred/awarded graduation date.
• Transcripts sent via USPS mail in an opened official school envelope is considered unofficial and will not be processed.

Official Transcript Estimated Processing Time Frame 

• Official transcripts estimated processing time frame can take up to 4 weeks.
• Official transcripts sent via Fed Ex/UPS with overnight shipping are processed within 48 business hours from the date it is received.

Credential Verification Request-- For Employers and Recruiters Only 

To request verification of an individual's certification status, please visit the credential verification portal.

Exam Refund Policy

Candidates can request a refund for their exam application up to fourteen (14) business days prior to their scheduled test date or eligibility end date.

Requests can be submitted by creating a customer support request here, with the following information:

1. Candidate’s name
2. AHIMA ID# (optional)
3. Exam type

There is a $75 processing fee for all refund requests. The refunded will be credited in the same manner of the original payment. If the candidate purchased the exam with a credit card the refund will be credited to that same credit card. Please allow 2 to 4 weeks for reimbursement (2 to 3 months if paid by check).

All appointments must be canceled through Pearson Vue prior to the request for a refund (please see the exam cancellation policy below).

Exam Cancellation Policy

AHIMA's policies about changing a testing appointment are as follows:

1. Candidates may cancel and reschedule the examination up to 15 business days prior to the scheduled examination date at no charge.
2. Any candidate who cancels or reschedules his or her appointment between 14 days and 24 hours prior to the exam date will be charged a penalty of $30 by Pearson Vue. Rescheduling and payment must be completed using a valid credit card via www.PearsonVue.com/ahima or by calling the Pearson Vue Call Center at (888) 524-4622.
3. Candidates may not reschedule the examination less than 24 hours prior to the examination appointment.
4. Candidates who do not arrive or who arrive late to their scheduled exam appointment time will be considered no-shows and will forfeit their application fee.
5. Candidates failing to appear for the scheduled appointment or who are over thirty (30) minutes late will not be allowed to test. A new application and the full application fee must be submitted in order to test.