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Kristen T. Shoup, MBA, RHIA, CHFP


Kristen T. Shoup, MBA, RHIA, CHFP, is System Director, Revenue Cycle for Wooster Community Hospital in Wooster, OH.  She has more than 25 years of experience in revenue cycle in various healthcare settings, including acute hospital, post-acute care (home health, skilled nursing facilities, and inpatient rehab), and professional fee. She enjoys mentoring employees to help them grow in their careers and serving as a resource for fellow leadership team members on all things related to revenue cycle. Shoup has also had the opportunity to teach adult learners in an online setting, to help prepare them to be the next generation of HIM professionals in the industry. She truly loves her career and feels blessed to be able to enjoy what she does. She says the absolute best part of her job is that she gets to learn something new every day.

Position Statement Question

AHIMA’s mission is empowering people to impact health. What distinctive expertise and experience do you have to contribute to AHIMA’s mission?


Position Statement Answer

I firmly believe that individuals need to be empowered to be their own best advocates in seeking and obtaining healthcare. As HIM professionals, we should be leading the charge to make health information easily accessible to all, so they can make the most informed decisions possible about their own health. We should also promote the need for individuals to perform sound research on their own health issues, so they are active participants in their own treatment plans and are aware of all options available to them.


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