General Certification Inquiries
Please contact us by submitting a customer support request or by calling our Customer Relations Team at (800) 335-5535.
For general inquiries, such as:
- Requesting a candidate guide;
- Acquiring new or replacement certificates
- If candidates do not receive their initial certificate, new certificates are free of charge only when requested within 9 months.
- Once 9 months has passed since the certification date, candidates must pay the $35 fee for the certificate
- Applying for an extension
- Candidates may request one 45 day extension for $75
- Candidates may then request a second and final extension for $150 (valid for 30 additional days)
Mailing Addresses for Applications, Fees, or Transcripts
- For submitting certification exam applications and fees:
AHIMA
Dept. 77-3081
Chicago, IL 60678-3081
Attn: Certification Examinations
- For candidates submitting transcripts from CAHIIM-accredited programs (required as part of the RHIT or RHIA certification examination application process):
AHIMA
233 N. Michigan Ave., 21st Fl.
Chicago, IL 60601
Attn: Certification Transcripts
Credential Verification Request-- For Employers and Recruiters Only
To request verification of an individual's certification status, please submit the individual's full name, AHIMA ID number (if possible), on your company's letterhead.
Please include your fax and / or e-mail information specifying which of these you would like to be used to expedite your request.
Verifications are processed within 2-3 business days. Fax this correspondence to 312-233-1500. Attn: Credential Verification, or email your request to (Employers and Recruiters Only) credential_verification@ahima.org. For all other inquires contact ahima.org/customersupport
APPEALS
Appeals to CCHIIM by candidates or certificants are strictly limited to disputes regarding:
- Certification examination eligibility
- Certification exam performance
- Recertification (certification maintenance)
COMPLAINTS - Code of Ethics / Professional Misconduct
The AHIMA Code of Ethics applies to AHIMA members and credentialed professionals who are not members. If you believe an AHIMA member or credentialed professional has violated the Code of Ethics, you may file a complaint with AHIMA.
Specifically, potential ethics violations regarding misconduct that involve currently certified individuals (i.e., certificants), irrespective of AHIMA membership status, that are NOT related to certification examination eligibility, certification exam performance, and recertification (certification maintenance), must be submitted to the AHIMA Professional Ethics Committee. A separate AHIMA Professional Ethics Committee Policy and Procedures is used for potential ethics violations regarding misconduct, pursuant to the AHIMA Code of Ethics, which can be found in the Professional Ethics Committee Policies and Procedures.
COMPLAINTS - Customer-Service
All other inquiries, questions, and concerns regarding AHIMA credentials or their respective certification examinations are regarded as customer-service complaints and are managed accordingly through the AHIMA Certification Department complaint policy and procedures.
A certificant or candidate may submit a certification-specific customer-service complaint online, or by calling (800) 335-5535.
Your customer-service complaint will be logged and acknowledged within two (2) business days.
VENDORS
Pearson Vue
Requesting a Duplicate Copy of your Score Report, please call Pearson Vue at 1-888-5AHIMA2
Bells Correspondence
Frames for your certificate are available for purchase at www.imprintmall.com/ahimaframes.