Contact Information
APPEALS
Appeals to CCHIIM by candidates or certificants are strictly limited to disputes regarding:
- Certification examination eligibility
- Certification exam performance
- Recertification (certification maintenance)
COMPLAINTS - Code of Ethics / Professional Misconduct
The AHIMA Code of Ethics applies to AHIMA members and credentialed professionals who are not members. If you believe an AHIMA member or credentialed professional has violated the Code of Ethics, you may file a complaint with AHIMA.
Specifically, potential ethics violations regarding misconduct that involve currently certified individuals (i.e., certificants), irrespective of AHIMA membership status, that are NOT related to certification examination eligibility, certification exam performance, and recertification (certification maintenance), must be submitted to the AHIMA Professional Ethics Committee. A separate AHIMA Professional Ethics Committee Policy and Procedures is used for potential ethics violations regarding misconduct, pursuant to the AHIMA Code of Ethics, which can be found in the Professional Ethics Committee Policies and Procedures.
COMPLAINTS - Customer-Service
All other inquiries, questions, and concerns regarding AHIMA credentials or their respective certification examinations are regarded as customer-service complaints and are managed accordingly through the AHIMA Certification Department complaint policy and procedures.
A certificant or candidate may submit a certification-specific, customer-service complaint by calling (800) 335-5535, or by sending an e-mail to: service.complaints@ahima.org
Your customer-service complaint will be logged and acknowledged within two (2) business days.